"I'm a Generation X… I have a long career with technology." Miled Faysal on how technology, analytics, UX and AI are reshaping insurance in Saudi Arabia, from paperwork to fraud detection.

Miled maps the shift from dot matrix paperwork to digital journeys built on UX clarity, analytics and AI. We cover how loss ratio drives pricing, why your mother and the insurance company are the only ones who don't want you to have an accident, how AI fraud detection speeds up claims while people keep decisions fair, and why data residency and cyber frameworks in Saudi Arabia shape everything.

In this episode

• The insurance paradox and how pricing really works
• Designing insurance journeys with fewer clicks
• AI fraud detection with human oversight
• Data residency, cybersecurity and cyber insurance in KSA
• Hiring for curiosity and protecting your team

ميلاد فيصل يتحدث عن التحول الرقمي في قطاع التأمين والذكاء الاصطناعي لكشف الاحتيال وتجربة العملاء في السعودية.

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Unplugged with iSolution is the podcast for business leadership and digital transformation in Saudi Arabia, the GCC and MENA. Powered by iSolution and Google Cloud.